Return Rules 2017-09-23T18:34:39+00:00

RETURN RULES

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    Return restrictions

    • we do not accept returns for items shipped outside of the united states or canada. we are unable to support exchanges through our online store.
    • we do not accept returns for furniture, lighting, rugs or any consigned or final sale items
    • styles personalized through our monogramming program are final sale and cannot be returned or exchanged.
    • if you choose to return or exchange your online purchase to a dolly mama retail shop, you must present the original packing slip. without your packing slip, you will be offered an exchange or merchandise credit for the current selling price of the item.
    • in the case of items damaged during shipment, please contact our customer care team immediately at 253.851.5113.
    • we accept returns of product shipped within the United States.
    • furniture, rugs, and lighting are considered final sale and cannot be returned.
    • styles personalized through our monogramming program are final sale and cannot be returned or exchanged.
    • we do not accept returns for items shipped internationally.
    • returns of full-price merchandise must be made within 30 days of purchase.
    • final sale merchandise—including merchandise discounted by 30% or more before promo codes are calculated—cannot be returned.
    • products must be unused, unworn, and in good condition with original hangtags and packaging attached. all original packaging must be intact.
    • all legwear, lipsticks and lip crayons removed from packaging, as well as fragrance are final sale only and cannot be returned online or in our retail shops.